Interview with Tulcy Jones (used to be Patel) My Marketing Manager
I asked Tulcy sixteen questions regarding her position with Hospitality Performance Network.
JB: What types of Challenges to do you face on a daily bases?
TJ: The main challenges that I face on a daily bases are time management, sales objections and getting a hold of meeting planners. I also struggle with organization on a daily bases.
JB: How do you deal with deadlines, stress, difficult people and internal politics with HPN?
TJ: With deadlines and stress I tend to focus on organization and time management so that I do not get overwhelmed. When it comes to difficult people I try to keep my cool and be optimistic with I have trouble making sales calls and working with clients over the phone. Politics with the company include administration and sales. Also promoting HPN when they are at social events with professional behavior and respect.
JB: What do you like and dislike about your position as a marketing manager?
TJ: I enjoy the challenge that I encounter with sales. I also enjoy marketing HPN and its brand to other hotels. I also enjoy the diverse role that I have as a marketing manager. The main problem that I have being in a manager position is that there seems to be no time at all to get everything done.
JB: How can you make the work day go smoother?
TJ: I know that if I had better time management I would be able to make my work day go a lot smoother. I also think that if I did not have so many last minute projects that seem to creep up on a daily bases I would be able to work quicker and get more of my responsibilities done.
JB: How do you feel about working with others?
TJ: I really enjoy working with others. But I also enjoy having my independence as a manager.
JB: How do you separate the professional from personal life?
TJ: Family and friends know not to contact me M-F 8-5. They know that if they need to get a hold of me then they have to wait for the evening or weekend. I also deal with personal stuff when I get home from work.
JB: Do you enjoy working on group projects?
TJ: Yes, I do enjoy working on group project with others.
JB: What is your ideal working environment?
TJ: basically what I am working in now. I enjoy everyone that I work with. I like that it is a laid back and casual environment. I also take pleasure in working with others but then have the opportunity to work alone in my office.
JB: How does your personality hinder the way you communicate with others during conflict resolution?
TJ: As a person I do not enjoy conflict to I have a hard time giving negative feedback during team reviews, and performance reviews. I also tend to solve the problems on my own before I go to higher management.
JB: How did you education and experience prepare you for your current position?
TJ: I used to work for a high end law firm in London. I believe that career prepared me for the corporate world with confidence. I was able to prepare myself for sales while being educated in risk management.
JB: Who do you mentor and respect at Hospitality Performance Network?
TJ: I would have to say my mentor is Bill Kiser because he used to be the marketing manager so I have always looked up to him. I respect Bill Kilburg because he is the owner of HPN and if it wasn’t for him I would not know everything I do now.
JB: Who have you reached out to or have got the most training from?
TJ: I would have to say John Murillo because he helped me focus on my sales calls. I also tapped into his sales calls to see what makes him motivated and how he approaches objections when clients don’t want to hear about the services we offer.
JB: what were your career goals when you first graduated college?
TJ: I wanted to continue working for the law firm in London and I was in the process of getting my VISA to come to the US.